Jacksonville Gentle Dentistry
Creating Beautiful Smiles!
(904) 731-1919
Call: (904) 731-1919

COVID-19 Information

A Message To Our Patients and Staff About COVID-19 Safety Protocols At Our Practice 

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. In addition, we have taken proactive steps to ensure patients, care teams, and communities have a safe, clean environment for all their dental needs. 
Our office follows all infection control recommendations made by the Federal and State government, the American Dental Association (ADA), the Centers for Disease Control and Prevention, and OSHA recommendations. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

In line with the above, we ask that for the safety of everyone concerned, you see your healthcare provider if you answer "YES" to any of the following questions and notify us before coming to office:

1. Have any fever or have felt hot or feverish recently (14-21 days)?

2.  Have shortness of breath or other difficulty breathing?

3.  Have a cough?

4.  Have any flu-like symptoms, such as gastrointestinal upset, headache or fatigue?

5.  Have experienced recent loss of taste or smell?

6.  Have been in contact with any confirmed COVID-19 positive patients?
(Patients who are well but who have a sick family member at home with COVID-19 should consider postponing elective treatment).

7.  Have traveled in the past 14 days to any regions affected by COVID-19?
(as relevant to your location)?

8.  Have any heart disease, lung disease, kidney disease, diabetes. any auto-immune disorder? 

9. Have any other COVID, Cold or Flu-related symptoms? 

Our Cleaning, Hygiene & Safety Standards

We implement guidance from the American Dental Association (ADA) and the Centers for Disease Control and Prevention (CDC) when it comes to personal protective equipment (PPE). All care team members must wear PPE such as masks and face shields when working with patients, whether they are at the front desk or in a treatment room.

• In treatment rooms, equipment is sterilized, and dental chairs and all surfaces are cleaned, between each patient.

• Surfaces in waiting rooms and common areas are cleaned throughout the day to keep high-touch surfaces clean.

• Hand sanitizer is made available throughout the office.

• We also recommend frequent hand and face washing.

Symptom Screenings

• We’re requiring wellness checks for care teams and patients alike:

• Before seeing patients, team members are checked daily for signs or symptoms of illness, including mandatory temperature checks.

• Care team members who show any signs or symptoms of a cold, seasonal flu, or COVID-19 must stay home until they have been cleared by their healthcare provider.

• We are screening all patients before starting care to assess their COVID-19 risk, including temperature checks and symptom screening.

• Patients who are not feeling well are asked to reschedule appointments before coming to the office.

Social Distancing 

• We ask patients to arrive on time, not early, to minimize time spent in the office.

• Patients will be moved quickly into their treatment room upon arrival. If a wait is required, patients are asked to wear a mask and wait outside the office, preferably in the car, before an appointment. We’ll text when we’re ready to see you. If that isn’t possible, a patient may wait in the waiting room only when it’s possible to remain seated six feet apart.

• Only those scheduled for care should be in the office. Family and friends of the patients are asked to wait outside the office unless the patient requires personal assistance during their visit. If a patient requires personal assistance during an appointment, their companions are checked for symptoms and wait outside during the appointment. 

Safer Scheduling

• We’re staggering appointment times to limit the number of people arriving at the office at any given time.

• Where possible, high-risk patients (such as older adults and those with underlying medical conditions) will be scheduled earlier in the day, when the office is less busy, to minimize unnecessary contact.

• We encourage patients to complete their paperwork online in advance of their appointment to minimize paper in the office. Our care team can help you complete your online paperwork if you don’t have access.

• Additionally, we have eliminated paper sign in at the front desk and removed magazines and items that patients pick up to read. 

We value your trust and loyalty and thank you for your patience and understanding as we all go through these difficult times with this pandemic together.


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